Police Oracle Jobs London Docklands
25 May, 2020
Red Snapper Recruitment (RSR) Regulator – specialise in talent sourcing to provide organisations with policing, justice, and legal skills sets. We are recruiting a number permanent (Full-time or Part-time) Investigation Officers for an organisation based in London Docklands. As a member of the Investigative team, you will work under the direction of an Ombudsman Manager. You will manage a mixed case load, specialising in a particular financial product or general consumer complaints. You will evaluate evidence using sound judgement and decision making skills and resolve a minimum two casefiles per week. Responsibilities Handling Complaints and enquiries from a number of sources including e-mail and telephone. Gather relevant information to ensure a comprehensive investigation of a complaint and identify pathways to resolution Expand knowledge of financial services E.G, General Insurance and PPI to ensure clear guidance on recording a complaint. Experience Previous experience of Investigation handling Previous experience as an Officer with the Police Service Excellent verbal and written communication skills Ability to work autonomously and manage own workload Excellent interpersonal skills The Benefits Excellent training and career development opportunities Non-contributory pension Private medical insurance 25 days holiday + Bank Holidays with the opportunity to buy additional annual leave Flexible shifts between 8am to 8pm to fit with your lifestyle If you want to be part of an organisation that values its employees and offers fantastic career progression and company benefits, then please email click the apply button! Alternatively, if this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will reward you, with retail vouchers of your choice, for referrals who are not already known to us. RSR Regulatory is member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.