Police Oracle Jobs Winfrith Newburgh
13 Jan, 2020
RSR Police are currently seeking a number of triage call operators to work in Winfrith. The roles will be contract positions paying £9.58 per hour PAYE or £12.22per hour Umbrella. Responsibilities Answer incoming external calls deemed suitable for the Force Command Centre after they have been through the Voice Activated Switchboard. Investigate the nature of all calls and determine the caller requirements by using the THRIVE LITE risk assessment. This assessment focusses on threat, risk, harm and the vulnerability of the caller. Once an assessment has been made and the call is suitable for action by the Force Command Centre, transfer the call at the appropriate response grading e.g. high priority. Direct those calls not suitable for the Force Command Centre to other agencies or internal relevant departments as appropriate. Answer all incoming calls within a target time of 30 seconds. Resolve 50% of calls at source through appropriate advice and signposting to other agencies. Respond to incoming emails, using template responses where appropriate. Direct those emails to other agencies or internal relevant departments as appropriate. Experience Ability to type and capture information, quickly and accurately with a good working knowledge of Microsoft office skills. Excellent verbal and written communication skills. Communicating in a concise and accurate manner whilst providing a high quality customer service. Ability to listen effectively and extract specific information to determine the correct response while showing empathy and understanding to callers. Aptitude for quick decision making and effective problem solving. Ability to learn and retain information provided Ability to work effectively and enthusiastically as part of a team Ability to work in a pressurised environment If you would like to be considered for this position and have the relevant experience, then please apply now by sending your CV to email@example.com Police Skills is a market leading recruitment business dedicated to supplying experienced practitioners on a temporary, contractual or permanent basis to police, criminal justice, public and commercial sector employers. Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. RSR Police is member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.