Adecco are currently recruiting for a SENIOR BUSINESS SUPPORT OFFICER to work within a Local Authority in WANDSWORTH.
SENIOR BUSINESS SUPPORT OFFICER
FULL TIME - 36 HOURS PER WEEK
£15.53 PER HOUR
CONTRACT (3 MONTHS. MIN)
To provide administrative support to the departmental management team and centralised departmental business processes. Postholders will be allocated to work within one of Business Support’s 2 teams (the Information Team or the Support Team), but are required to provide cover across both teams and are subject to transfer between teams, as necessary to cover service contingencies.
Specific Duties and Responsibilities:
1 To administer the department’s process for handling enquiries from elected Members: to ensure all enquiries are logged, passed to the appropriate officer for response and monitored in terms of quality and timescales; and to produce related statistics.
1 To administer the department’s process for handling complaints at step 2 and 3 of the Council’s complaints procedure and cases from the Housing and Local Government Ombudsmen: to ensure that all complaints are logged and monitored in terms of quality and timescales; to evaluate incoming complaints, collate relevant documentation and make recommendation on how the complaint should be handled; to review draft responses and to draft departmental responses for approval; and to produce related statistics.
1 To administer the department’s process for handling Freedom of Information Act requests: to ensure all applications are logged, monitored and information is provided within deadline; to collate and draft departmental responses for approval; to provide expertise, advice and training on the Freedom of Information Act to officers and managers within the department; and to produce related statistics and reports.
1 To administer the department’s process for handling Data Protection Act requests: to ensure all applications are logged, monitored and provided within deadline and to review and evaluate information and responses before they are dispatched; to handle cash and cheques received as payment for the applications in accordance with the procedures for receipt and paying in of monies; to provide data protection related expertise, advice and training to officers and managers within the department; and to produce related statistics and reports.
1 To co-ordinate the department’s Standing Order No. 83(A) process: to log documents and obtain appropriate Director or DMT approval; to provide the signed SO83(A)s to Committee Services; and to maintain a record of the final documents.
1 To co-ordinate the department’s process for handling Council questions: to log and monitor questions; to liaise with Council officers, including senior management; to obtain approval by the Director and/or relevant Assistant Director and provide to Committee Services by deadline; and to maintain a record of final responses.
1 To administer the department’s participation in the Council’s Check Before Contact Register (CBCR): to be the CBCR coordination point for the department’s staff, contractors and external agencies; to maintain the department’s information on the CBCR; to administer CBCR access for the department’s staff, contractors and external agencies, including creating CBCR information sharing protocols; and to assist with reviewing cases and producing related statistics.
1 To administer the Directorate email box: to deal with all emails received in the email box; and to ensure that emails, as appropriate, are acknowledged, logged, actioned, monitored and responded to.
1 To provide administrative support for DMT and Business Support meetings and hearings: including organising dates and venues, distributing agendas and papers and taking minutes.
Person Specification Requirements
Understanding of the Data Protection and Freedom of Information Acts, including application of exemptions
Experience of using Word at advanced level and Excel, Access and Powerpoint at intermediate level (or other similar software packages)
Communication skills; demonstrate a high standard of grammatical English and to communicate clearly, diplomatically and effectively (in person, on the telephone and in writing, including electronically) with a diverse range of people internally and externally, including members of the public, elected Members, senior Council officers, colleagues and external agencies.
The ability to effectively train and counsel officers and senior management on information and complaints related procedures and legislation, to attain their compliance.
The ability to pay attention to detail and a commitment to producing work of a consistently high standard.
The ability to organise workload and adapt to meet constantly changing demands and deadlines and to work under pressure and unsupervised for periods of time.
The ability to take minutes to accurately record proceedings at formal meetings and hearings, including those with a large number of attendees (up to 25), with multi-agency representation and with Directors and elected Members in attendance.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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£0 - £15.53/hour Holiday Pay and Pension Scheme